This Shipping Policy clearly explains the full-process processing, dispatch and delivery management rules implemented by WERONIKA CALIK ("we", "us", "our") for all orders submitted on zarenella.com. It is designed to help customers clearly understand the expected timelines of the entire order chain, the rights and responsibilities of all parties, and common scenarios that may affect delivery progress.
All orders usually enter the processing workflow within 1 to 3 business days after successful payment authorization. This stage includes order information verification, inventory confirmation, product packaging and pre-dispatch preparation. Orders submitted on weekends or public holidays will be processed starting from the next business day. We have made every effort to ensure order processing efficiency, but due to order volume peaks, special verification requirements or operational resource constraints, the processing time may occasionally be slightly extended.
The estimated delivery time displayed on the website is for reference only and does not constitute a definite performance guarantee. In the vast majority of cases, the package will be successfully delivered within 8 to 15 business days after dispatch. The actual delivery time may vary depending on the destination, the operation rhythm of the logistics carrier, customs clearance progress, weather conditions, peak e-commerce promotion seasons, and other factors beyond our reasonable control.
After the order is officially dispatched, we will provide you with the logistics tracking number synchronously as long as the logistics channel supports this function. It usually takes up to 72 hours for the carrier's system to synchronize the first pickup update, and the tracking information cannot be fully updated in real time. This tracking link is only for your convenience to follow up the package progress independently, to reasonably monitor the logistics transportation status.
We cooperate with a number of different logistics partners and carriers. The selection of the carrier is comprehensively determined according to the destination, service coverage, package size and weight, and actual operational requirements. Customers cannot designate a specific carrier for delivery.
You need to provide a complete and accurate shipping address during checkout. We will not be liable for delivery delays, failed deliveries or package losses caused by incorrect or missing address information. If the package is returned to our warehouse due to address problems, the additional shipping fee for re-delivery later shall be borne by you.
International shipments may be subject to customs duties, VAT, import taxes or other related fees imposed by the customs authority of the destination country. Unless otherwise clearly stated on the website, all such fees shall be borne by you. The customs authority may request supplementary information or complete additional verification, and such procedures may also lead to extended delivery time.
We are not responsible for delivery delays caused by circumstances beyond our reasonable control. Such scenarios include but are not limited to logistics carrier operation disruptions, customs inspections, natural disasters, extreme severe weather, labor disputes, public health emergencies or government administrative actions.