Transportation Policy
We proudly offer free delivery and hassle-free returns on all orders — your shopping experience is always our top priority. Orders are processed and dispatched from Monday to Friday (excluding public holidays), with a fast 1-2 business day handling time. Packages usually reach you within 8-15 working days after dispatch. Due to limited logistics network coverage in remote areas, slight delivery delays may occur for shipments to such regions.
Order Tracking
You can easily view the full-chain transportation status of your package via the exclusive logistics tracking number attached to your order, and keep up with every step of the delivery progress in real time.
Package Delivery Details
To speed up the overall fulfillment process, some orders may be split into multiple parcels for separate dispatch. You don’t have to worry about confusing information: even if the tracking details for each sub-parcel are sent separately, you will only receive one complete order confirmation email.
Order Management
Need to adjust your order after placing it? You can contact our online customer service team to apply for order cancellation within 60 minutes after placing your order during business days. The operation is simple and convenient.
Our service hours are: 9:00 AM to 10:00 PM, Monday to Saturday, with no service available on Sundays.
Payment Options
We support secure payments through mainstream channels including Visa and MasterCard. The whole process is encrypted to protect your transaction security, so you can shop with full confidence.
Return Tracking
You can easily keep track of the entire process of your returned items: click the exclusive "track your return" link in your email, or directly scan the tracking number on the return label to view the real-time processing status.